OwnPix Start with the agreed timeline
Check whether your contract specifies a delivery window and whether previews and the full gallery have different dates. If the date has passed, write a short message with your name, wedding date, and the update you are requesting.
Hi, I’m checking in about our wedding gallery from date. Could you let us know the expected delivery date? Thank you.
Keep a record
| Keep | Why |
|---|---|
| Agreement and invoice | They record the services and agreed terms |
| Messages and dates | They show when you followed up |
| Delivery links | They may contain previews or files already shared |
If you cannot get a response, look for local consumer protection advice or a qualified professional who can explain your options. The appropriate process depends on your contract and location.
Gather guest photos in the meantime
Ask family and friends to share the pictures they already took. A guest album may help you revisit the day while you seek an update, but it does not replace the photographer’s promised work.